HOW TO SOLVE SOFTWARE UPDATE HANGING ON BLACKBERRY

Recently, a friend beeped my line and was seriously lamenting for help on his Blackberry Bold 5 device; I was curious to know what actually happened and he said, when he attempted to upgrade his device software, the BB just stopped at 16% back –up for over three hours.

He said he removed the battery and inserted it again, but the problem software update page still remain on screen. I quickly instructed him to give me a couple of minutes, while I ran a check on his Device.

This problem normally occurs during upgrade process for BB users. It is good to upgrade your OS but in some cases, it may hang and refuses to change percentage.

Should in case you find yourself in this mess, this is what you should do:

Restart your device in Safe mode and revert the upgrade. It will immediately restore your back up files back to the initial.

How Do I Restart My Blackberry In Safe Mode?

Safe mode is designed to allow troubleshooting or remove any unwanted applications and can also be used to prevent third-party applications from running automatically when starting the BlackBerry smartphone.

To start-up a BlackBerry smartphones running BlackBerry Device Software 4.6 to 5.0 inSafe Mode, complete the following steps:

1.Remove and reinsert the BlackBerry smartphone battery.

2.When the red LED (Light-Emitting Diode) goes out, press and hold the Escape key until the loading screen appears then release the Escape key.

3.When the BlackBerry smartphone boots up the Safe Mode disclaimer listed below appears, click OKto dismiss the disclaimer.

To start-up a BlackBerry smartphones running BlackBerry® 6 and BlackBerry® 7 to 7.1 in Safe Mode complete the following steps:

1.Remove and reinsert the BlackBerry smartphone battery.

2.Once the loading bar is displayed on the screen of the BlackBerry smartphone, press and hold the Escape key until you hear beeping or the loading bar completes then release the Escape key.

3.When the BlackBerry smartphone boots up the Safe Mode disclaimer listed below appears, click OK to dismiss the disclaimer.

Note: The Escape key is the key with a curved arrow that is located on the right side of the track-pad/trackball.

I hope this article helps a lot...